1. Order Processing Time

All orders are processed within 2–3 business days (excluding Sundays and public holidays) after receiving your order confirmation and payment. During peak seasons (Navratri, Diwali, Wedding Season), processing may take up to 5 business days.

You will receive an email and WhatsApp notification with your tracking details once your order has been dispatched.

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2. Delivery Timeline

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 3–5 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote Areas & Northeast India: 7–12 business days
• Rajasthan (Local): 2–3 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

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3. Shipping Charges

• Orders above ₹1,999: FREE Standard Shipping
• Orders below ₹1,999: ₹80 flat shipping charge
• Express Delivery (1–2 days for select cities): ₹199 additional charge

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4. Order Tracking

Once dispatched, you will receive a tracking number via email and WhatsApp. You can track your order directly on our website or through the courier partner's website. For any tracking issues, contact us at info@techsoftra.in.

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5. Return & Exchange Policy

We accept returns and exchanges within 7 days of delivery, subject to the following conditions:

• Item must be unused, unworn, and in original packaging with all tags intact
• Items bought during sale or with discount codes are not eligible for return (exchange only)
• Customized or altered items cannot be returned
• Jewellery items are non-returnable due to hygiene reasons

To initiate a return, please WhatsApp us at +91 98765 43210 within 7 days of delivery with your order number and reason for return.

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6. Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund at our earliest.

Product Color Variation Disclaimer

The colors of products displayed on our website may vary slightly from the actual product due to differences in monitor calibration, screen resolution, lighting conditions during photography, and digital display settings. We make every effort to represent our products as accurately as possible.

Techsoftra is not responsible for minor color variations between the product image and the actual product delivered. If color accuracy is critical, please contact us before ordering.

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Handmade Product Disclaimer

All Techsoftra products are handcrafted by skilled artisans. Due to the nature of handmade craftsmanship:

• Minor variations in embroidery patterns, thread colors, and fabric texture may exist between pieces
• These variations are inherent to handmade products and are not considered defects
• Slight irregularities in gota patti, mirror work, or embroidery are marks of authentic handcraft
• Fabric measurements may have a tolerance of ±0.5 inches

These characteristics are what make each Techsoftra piece unique and truly one-of-a-kind.

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Information Accuracy Disclaimer

While we strive to keep all product information, pricing, and availability accurate, Techsoftra reserves the right to correct any errors without prior notice. Product availability is subject to change without notice.

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Wash & Care Disclaimer

Techsoftra is not responsible for damage caused by improper washing, handling, or storage of garments. Please follow the care instructions provided with each product. Most of our garments are recommended for dry cleaning only.

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Third-Party Links

Our website may contain links to third-party websites for reference. Techsoftra is not responsible for the content, privacy policies, or practices of any third-party websites.

Welcome to Techsoftra. By accessing and using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Website Usage Terms

By using this website, you confirm that you are at least 18 years of age or using the site under the supervision of a parent or guardian. You agree not to use this site for any unlawful purpose, and not to violate any applicable local, national, or international law.

• You may not reproduce, duplicate, or sell any portion of our website content without express written permission
• Automated scraping, crawling, or data extraction is strictly prohibited
• You are responsible for maintaining the confidentiality of your account and password

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2. Payment Terms

All prices on our website are listed in Indian Rupees (INR) and include applicable taxes. We accept the following payment methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit & Credit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Cash on Delivery (COD) — available for orders up to ₹15,000
• Buy Now Pay Later (BNPL) via select partners

Techsoftra uses Razorpay as our payment gateway. All transactions are secured with 256-bit SSL encryption.

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3. Shipping Terms

Orders are shipped to addresses across India. International shipping is currently not available. Please refer to our Shipping Policy for detailed delivery timelines and charges.

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4. Cancellation Policy

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellation is not possible as the order may have been dispatched. To cancel, contact us immediately via WhatsApp at +91 98765 43210.

• Customized or altered orders cannot be cancelled once confirmed
• Sale items are non-cancellable after order confirmation
• Refunds for cancelled orders are processed within 5–7 business days

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5. Return & Refund Terms

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 7 days of delivery. Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned item.

Items are not eligible for return if they are:

• Washed, worn, or altered
• Missing original tags or packaging
• Purchased during clearance sale
• Jewellery items (for hygiene reasons)
• Custom-made or personalized products

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6. Intellectual Property

All content on the Techsoftra website — including but not limited to text, graphics, logos, product images, and design elements — is the exclusive property of Techsoftra and is protected under Indian intellectual property laws.

Unauthorized use, reproduction, or distribution of any content from this website without prior written consent from Techsoftra is strictly prohibited and may result in legal action.

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7. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. Information collected during purchase or registration is used only for order processing, customer communication, and service improvement. We do not sell or share your personal data with third parties.

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8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

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9. Contact for Legal Matters

These Terms & Conditions were last updated on January 1, 2025. Techsoftra reserves the right to update these terms at any time without prior notice.